Fair Terms for a Great Gaming Experience
At GameVault, we believe in transparent, straightforward terms that protect your rights as a valued customer while ensuring a secure and reliable shopping journey. Our full Terms of Service outline our commitments and your expectations for a seamless experience.
Last Updated: October 26, 2023
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Purchase Policies and Payment Terms
Every order placed with GameVault is treated with the utmost care, from secure payment processing to swift fulfillment. We strive for absolute accuracy in pricing and inventory, ensuring your shopping experience is as smooth as your favorite game night.
Order Processing & Fulfillment
Upon successful payment, an order confirmation email is sent to your registered address. We aim to process and dispatch all in-stock orders within 1-2 business days. For pre-orders or backordered items, estimated shipping dates will be communicated clearly on the product page and in your order confirmation. Fulfillment timelines can vary and are subject to product availability and shipping carrier schedules.
Payment Methods & Security
GameVault accepts major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways as indicated at checkout. All transactions are encrypted using industry-standard SSL technology to protect your financial information. We do not store sensitive payment details on our servers.
Pricing Accuracy & Inventory
While we endeavor to ensure all pricing and product information is accurate, errors can occur. In the event of a pricing error for an item you have ordered, we will notify you immediately and give you the option to reconfirm your order at the correct price or cancel it. Inventory levels are updated dynamically; however, rare discrepancies may arise. If an item becomes unavailable after your purchase, you will be offered a refund or an alternative.
International Shipping & Customs
For our international players, please note that all prices are listed in USD. Any applicable customs duties, import taxes, or brokerage fees are the sole responsibility of the customer. These charges are collected by the destination country's customs agency and are not included in your GameVault purchase price or shipping fees. We recommend checking with your local customs office for estimated charges.
Returns, Exchanges, and Refund Policy
Your satisfaction is paramount. If you're not entirely thrilled with your GameVault purchase, we're here to help make things right. Our policy is designed to be fair and easy to understand.
Return Timeframe & Conditions
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging, unused, and in resalable condition. Used, opened, or damaged items may not be eligible for return or may incur a restocking fee. Defective or incorrect items are exempt from these conditions.
Refund Processing & Method
Refunds are typically processed within 7-10 business days of receiving the returned item. The refund will be applied to the original method of payment. Shipping costs are non-refundable unless the return is a result of our error (e.g., incorrect or defective item).
Exchanges for Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with photos of the issue. We will gladly arrange for an exchange or a full refund, including return shipping costs. Our goal is to ensure you receive perfect gaming gear every time.
Shipping Responsibility for Returns
Unless the return is due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance. GameVault cannot guarantee that we will receive your returned item.
Liability Limitations and Legal Disclaimers
These disclaimers define the boundaries of our liability, ensuring legal clarity while maintaining our dedication to customer satisfaction. We strive for accuracy in all product information and will correct any errors promptly.
Product Information Accuracy Disclaimer
While we make every effort to display accurate product images, descriptions, and specifications, GameVault does not warrant that product descriptions or other content are error-free, complete, or current. If a product offered by GameVault is not as described, your sole remedy is to return it in unused condition. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Limitation of Liability
To the fullest extent permitted by applicable law, GameVault, its affiliates, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if GameVault has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, GameVault’s liability in such jurisdictions shall be limited to the extent permitted by law. Your sole right and remedy for dissatisfaction with the site and related services is to stop using the site and services.
Force Majeure
GameVault shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
Intellectual Property Protections
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of GameVault or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of GameVault. You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit for any commercial purpose without express written consent of GameVault.
Dispute Resolution & Governing Law
Any dispute relating in any way to your visit to GameVault or to products you purchase through GameVault shall be submitted to confidential arbitration in [STATE/PROVINCE], [COUNTRY], except that, to the extent you have in any manner violated or threatened to violate GameVault's intellectual property rights, GameVault may seek injunctive or other appropriate relief in any court. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. This agreement is governed by the laws of [STATE/PROVINCE], [COUNTRY], without regard to its conflict of law principles.
